My expectations are, I suspect, too high, and I am saying this at the outset of this post so that ya’ll don’t mistakenly think that I believe I’m being reasonable.
So I got a PDM error from my Omnipod controller that said to remove the Pod and call support.
I called support.
Now I am going to stop here and tell you what I expected to happen. I expected the support person to be empathetic. I expected him/her to tell me they would send me a replacement pod or two (to make up for the fact that I will inevitably lose insulin in this process). I expected them to recommend that I reset the PDM with a paperclip and to have them let me know that I should disable the Pod after I remove it so that it did not start beeping loudly and incessantly.
What did happen? Well, the cheerful attendant did let me know that I can reset my PDM with a paper clip. And she also told me that they know the problem is caused by static and I can expect it to happen again (not surprising since this is the second time it has occurred in about two to three weeks). I asked if they would replace the Pod and she said that she thought they probably would do that if I asked when I placed my next reorder. The words “probably” and “reorder” both hung in my mind.
I just changed insurance at the start of last year so I suspect I may be able to get away with changing pump vendors… Anyone have these sort of issues with the Ping? Anyone from Medtronics out there looking for someone to test your Omnipod competitor product I hear is coming out in the not too distant future???
Thanks for letting me vent!