hi @bookwormnerd13, it’s their job to challenge you. as absolutely stupid as this sounds… they might deny your first request because your control may “be too good”. the magic phrase that I had my endo use was “hypoglycemic unaware” even though it was an exaggeration… the philosophy: if I am unaware, and they denied a device that monitors continuously, and I subsequently fall down and hit my head, then I have a avenue to take the insurance co to court. did I say that out loud?
the best tactic with insurance is to never give up. appeal if necessary, there are probably other more severe tactics you could use if you need to. good luck.