I am looking for some advice on how to best navigate switching insulin pumps when my current pump is still under warranty. I got my current pump ~1 year ago but have since switched insurance companies, and and wondering if my new insurance company is likely to cover a new pump if my current pump is still under warranty and if so, how I should best go about initiating this conversation.
Here is my situation: I upgraded to the Medtronic 670G in January of 2018. My BG’s are better than the have ever been, but I passionately hate the 670G: it wakes me up constantly, medtronic customer service is terrible, the sensor is inaccurate, the list of reasons goes on and on. I decided soon after starting on the 670G that I would only stay on this pump until a comparable HCL system becomes available, which appears to be possibly happening in mid-2019 with Tandem’s HCL system. I have a new insurance company as of Jan 2019, and would like to start looking into whether I can proceed with switching to Tandem, but I am unsure about how best to go about getting the ball rolling. My understanding is that most insurance companies will cover a switch if your current pump is out of warranty, but how is that influenced by the fact that I now have a new insurance company that doesn’t know how long I have had my current pump? My inclination is to let my insurance company know as little as possible about my current pump, but I am not sure if that is possible. Any advice on how I should go about starting this conversation? Should I start the conversation with Tandem first, or should I start the conversation with someone else? My Endocrinologist didn’t have any very helpful advice - he said that in his experience some companies will cover a switch like the one that am contemplating and others just won’t. Does anyone have experience trying to execute a switch in a similar situation?